Trust Centre : Our Terms of Business, Policies and Procedures
Sustainability
Our Code of Principles : These define the fundamental ethical and professional standards that we abide to. Our goal to provide a trusted funeral directors, undertakers and services, and trust is at the centre of everything we do. Our values, policies and processes are designed to be transparent, clear, to protect you and your rights; creating a safe place for you to plan a funeral and in return, we can deliver an impeccable service. Our governance ensures our compliance and quality assurance, so we regularly review our policies and procedures to ensure we are innovative in our practices and continuous in improving our standards of quality.
Our Code of Principles
Need more information?
We aim to reply to enquiries within 48 hrs of receipt. If you have any urgent requests please call on the number below.
3 Blenheim Road,
Minehead,
Somerset,
TA24 5PY
(currently by appointment only)
Sustainability Policy
Purpose
Its in society's interest that our business and everyone in our world considers how we each impact the planet we live.
Scope
We recognise funerals have a negative impact on our environment, so our goal is to make positive social and environmental changes to balance our carbon footprint, so that both us and our communities can survive and prosper.
Policy Principles
Our commitments are to aim: -
Environmental Responsibilities
- Resources - we aim to offer a variety of funerals and products (such as coffins, caskets, urns and scattering tubes) in a wide range of materials, including those that are more sustainable and natural.
- Waste prevention and management - we aim to reduce the volume of waste and to recycle whenever we can
- Supply chain - we aim to use local or UK suppliers to lessen the footprint of products we use
- Collaboration - we work in partnership with climate impact partner to make social and environmental impacts, creating jobs and planting trees
Social Responsibilities
- Ethical and transparent - to be honest and fair with our clients, to be transparent with costings, respecting their privacy, and providing them safe and quality care
- Diversity - to promote diversity in employment and in our funeral services
- Responsible governance - to manage our risks appropriately
- Respect - to treat everyone in a respectful way
- Community - to be part of the community we live and work in,and to support local charities when we can
Policy Updated - June 2024
Next Policy Review - June 2025
Policy Owner - Amanda-Louise Knight
Policy Reviewer - Amanda-Louise Knight
Our emotional wellbeing, support and grief counseling can give you the help and counselling you need to deal with the loss of loved one. Our focus is on helping you every step of the way providing wrap around care before, during and after the funeral.
We offer emotional support & grief counseling as part of our service
